Shipping & Processing Time
The time we need to prepare an order for shipping varies. Customs delays, if any, are unfortunately out of our control. For details, please see individual items and HERE
What if I forgot to add a discount code?
Unfortunately, once your purchase has been confirmed, we may be unable to amend or cancel the order.
Custom Fees and Import Taxes
Buyers are responsible for any custom fees and import taxes that may apply once the item has reached the country of destination. Please enquire with your local postal/tax offices. Some countries/areas are exempt from custom fees, please read more HERE
Cancellations and Refunds
All items are customised and handmade as per your order instructions therefore will be refunded only if faulty.
Due to the nature of our products and the process of production we cannot accept order cancellations. We do not keep stock. Your item will go into production as soon as the order is placed.
All purchases are final. We can only combine your purchases and shipment if it is physically and logistically possible.
All sales and discounts are strictly time sensitive and cannot be applied to any past or future orders. Sales / offers / discounts cannot be combined.
Baby Fox has right to refuse purchase, to change prices or cancel any sales and discounts at any time at their own discretion and without giving any reason or explanation.
If the item is damaged during shipping or defective / faulty:
In case of damaged packaging and/or item the buyer shall contact the seller within a timely manner - at the time of delivery or as soon as after and keep photographic proof of the damage and report this to the delivery person at the time of the delivery (mark packaging/item as damaged). We will need sufficient evidence of the damage in order to investigate the situation and to claim from the delivery company via our insurance. Therefore no late claims or claims without photographic proof/delivery marked as damaged will be accepted.
Please contact us within 14 days of delivery for returns of damaged / faulty goods. The buyer is responsible for returning the items back and shipping costs within 30 days of delivery. If the item is not returned in its original condition, is used, defective or not complete, the buyer is responsible for any loss in value. Any refunds once the above is satisfied will be issued in 14 working days via original source of purchase.
After Purchase Support:
Please contact us via this page if you need any help in setting up your item or with any other questions you might have - we are always happy to help and will respond to your query as soon as available.