Terms and Conditions
Processing Time
The time needed to prepare an order for shipping can vary depending on the product and demand. Typically, processing takes between 3 and 9 business days. Please note that customs delays, if any, are outside of our control. For more details on processing and shipping times, please refer to individual item descriptions or our shipping policy.
What is the shipping price of my order?
Shipping costs are calculated based on the weight and dimensions of your order, as well as the destination. Shipping fees will be displayed at checkout for transparency.
What if I forgot to add a discount code?
Unfortunately, we may not be able to apply a discount code after your order is confirmed. Please double-check your order before finalizing it to ensure the discount is applied.
Cancellations and Refunds
As all items are customized and handmade based on your order specifications, we are unable to accept cancellations once an order is placed. Your item will go into production immediately after purchase.
Refunds will only be issued if the item is deemed faulty. In the case of a faulty item, please contact us promptly, and we will guide you through the return process. Faulty items include defects in materials or craftsmanship, or damage incurred during shipping (subject to the conditions outlined in our "Damaged or Faulty Items" policy).
All purchases are final. We cannot accept cancellations after the order is placed due to the customized nature of our products. We do not keep stock, and items are made specifically per your order.
We can combine purchases and shipments if it is physically and logistically possible, but this will depend on the size, weight, and nature of the items.
Sales and discounts are time-sensitive and cannot be applied to any past or future orders. Sales, offers, and discounts are non-transferable and cannot be combined.
Baby Fox reserves the right to refuse any purchase, change prices, or cancel any sales or discounts at its discretion, without prior notice or explanation, in cases of unforeseen circumstances, stock errors, or suspected fraudulent activity.
If the item is damaged during shipping or is defective/faulty:
If you receive an item with damaged packaging or a damaged product, please contact us within 48 hours of delivery to report the issue. You must keep photographic evidence of the damage, including photos of the damaged packaging and item, and report the damage to the delivery person at the time of delivery (or immediately afterward). The packaging and item must be marked as damaged with the delivery carrier at the time of delivery.
This evidence is necessary for us to investigate the situation and submit a claim to the delivery company through our insurance. Unfortunately, we may not be able to process claims that are submitted later than 48 hours after delivery or claims that lack sufficient proof (e.g., photos or evidence that the delivery was marked as damaged).
To report the damage, please contact us at [email address/contact form link] and provide the following:
- Your order number
- Clear photos of the damaged packaging and item
- A description of the damage
Once we receive your claim, we will guide you through the next steps and resolve the issue as quickly as possible.
After Purchase Support
If you need assistance with setting up your item or have any other questions, please don’t hesitate to contact us via this page. Our team is happy to help! We typically respond to queries within 1-2 business days, so rest assured we’ll get back to you as quickly as possible.